by Hovhannes Avoyan
| Apr 01, 2008
The most important information we gain from the recent customer survey is what they like, don’t like and miss in the current service. We will have another special post regarding don’t likes and missing features, but as a quick comment would like to mention that most of the “missing features” as customer thought indeed exists in monitor.us or at least in its sister premium service Paid Monitor. We will go one by one per each of these features and will either point where is that feature or if we are planning to implement in the real future.
Here we are pleased to share a list of what our customer likes in our service. It as suggested for an open-ended response and we don’t hide/edit any response:
- Ease of use.
- The email updates. It’s simple, clean and it works!
- Excellent
- free
- ease of use and configuration
- works with my phone (email)
- Your service are FREE. I like your diagram visualization and exhaustive information.
- Short, concise, fiable
- Monitor CPU Monitor devices by SNMP
- Easy Access and the Alerts.
- On-line notification of loss of availability
- free
- reliability and reporting
- Availability of free monitoring
- The weekly report with the percentage availability
- Free service with the quality of a paid one
- I like the fact that the service is free, which giuves me the ability to test it out.
- quick overview about availability of our web site
- Real time alerts
- reports
- easy to use
- Easy to setup and use.
- Monitoring of my site
- I only use the free service at this time because we are a startuo with no revenues. Once we are earning I do plan to buy your services. I would like to see you succeed. At this time We require minimal reporting and so far what I have seen of your service it appears to be accurate. If there is a very specific area of your site you need feeb back on, I would be happy to report my findings. I use your services mainly to monitor up time. The interface appear clean and to the point. I like a clean easy to navigate page/site. This is very important for busy visitors.
- I use only free service, and from this point of view your service is very good.
- Easy to use, good weekly reports.
- That it’s free
- free
- free
- the reports
- outage notifications and graphing of response times
- Easy to set up and then it just runs without my involvement. Also like being able to have “benchmark” sites to compare levels of service.
- All
- Free service, ease of use
- Simple and Free
- The instant mail notification whenever problems occur.
- The simplicity of working with it
- (sorry for my english…) I’de like periodic view of country maps and top of countries (week, month, year…)
- the service
- That I can know if my website is available from different locations.
- dhtml interface
- It is clear and simple and that is just what i need.
- The email notifications
- speed of alerts
- consistent monitoring
- Weekly report emailed to me.
- Accuracy and Promptness
- The various services to monitor
- Weekly reports
- accuracy of detecting downtime…every time
- The clear weekly mail with the uptime
- ajaxian flexibility of the display
- Simple, quick info. Alerts. Free to get started.
- netvibes widget
- notification email services
- all things
- Ease of checking and automated emails when site down
- Free, regular reports.
- Email notifications. Nice statistics.
- (SPANISH): LA RADIPEZ Y EFECTIVIDAD DEL ENVIO DEL MENSAJE AL CORREO QUE EL SITIO ESTA FALLANDO.
- It is a free, and very high quality service.
- connection speed diffrent between EU to USA
- All
- Ease of use
- nothing special
- Free. That you send an weekly status mail.
- The ability to see the uptime at my websites.
- Does the job it sets out to do
- Problem Alerting
- configurable tests
- Price & interface
- Relatively hands off once set up
- free & quality
- The speed at which notification arrives and that the information in the email is short and direct
- Free website monitoring from multiple locations.
- Alertness
- weekly email update
- email notificaations
- the weekly email with report about site uptime and percentage
- It’s free
- free, easy to use
- UI and reports makin service
- Easy to use.
- free!
- speed
- email reports are very nice
- -the reporting emails -your free services
- Yahoo IM feature
- Ability to query custom ports.
- That it’s free.
- Free. To-the-point. Clean UI.
- Hasving the peace of mind that you are monitoring our site.
- The price and the weekly reports.
- Weekly summaries.
- That it’s FREE, reliable, and the email alerts.
- rapid response (and free)
- It is simple and best of all, priced right – free. My site is not a business site, but rather a public service and there is no income. So pricing is impi\ortant to me
- Clean reports.
- PDF summaries sent weekly to e-mail.
- Ease of monitoring multiple sites
- It lets me know when my web sites and blogs are offline.
- It’s free!!
- efficiency
- email notification when server goes down
- It’s free and it works just fine
- That it checks the site often and emails come in very quickly when the site is down.
- The new reports are easy to read. Gets me the stats quick
- Simple and Reliable
- It works
- free
- ease of use
- it just works and makes what promised
- Simplicity
- Keeps me aware of connectivity issues. Free.
- it’s free and it’s good enough to suit my needs
- the monitoring service
- sms in colombia free
- Easy.
- It’s free, and the Google Desktop gadget
- email alerts of problems and recovery
- free
- SMS Alerts
- Very easy to use it. Very good and accurate results. The futures which provided
- the cost,technology
- Clarity of data representation.
- Reports sent weekely
- Free, provides what I need simply
- Newsletter Statistics
- Price, features
- its free, but good
- The speed of detection of a website problem
- free. monthly reports.
- instant email notifications
- Uptime statistics and notifications.
- Simple, easy to use, free
- Easy to use, no need to configure anything locally
- free or charge, easy to configure
- The Tracking Service. With this instant messengers.
- Velocity Report
- Fast reponses when sites go down, and come back up.
- Free and simple to use.
- The cost!
- Timely reporting
- Simple and free.
- Web interface
- The availability, the netvibes module, and the fact that you have monitors from 3 different locations!
- Free
- downtime alerts
- reliability + reporting
- Having information on availability of my sites
- Easy to set up, getting more reliable.
- Easy to set up
- it just works for me
- It’s free, good interface, good options
- easy to use
- quality of service
- The information!
- free
- PDF reports
- It’s free and I can monitor more than one server in a single page display
- Weekly statistics.
- The information in my email
- your alerts
- weekly repot
- relaibel
- It’s free and easy and you got a nice interface.
- Accuracy, cost
- That it is free and provides a simple interface.
- It’s free
- that what its made for
- Email when website is down
- The Team
- E-mail alerts. I’d prefer them to work more accurately. I’d like to have a special report by e-mail with more information about the inactivity periods of the web. For example, more frequent response test since the moment inactivity is detected until the webs comes back to live. I’d like to know exactly how many minutes has the service been down.
- It’s reliable It’s free The user interface
- Prompt notification.
- It’s free!! :-)
- free
- It is free.
- The fact that it’s been working for so long with me that I dont even remember what your site looks like :)
- dashboard and graphs
- Free and easy to use.
- It works
- updates
- Free & can group Pings tests
- free, easy
- That you have more than one server (US, Austria, …)
- easy to use
- Flexibility
- Precision
- Reliability
- email
- That its free
- it’s precise
- detailed report
- Weekly reports, email reports
- It’s free, email reports
- the one page graphs
- Clear, easy to read, good descriptions for what the info means.
- free, reliably catches outages more expensive monitoring services catch
- Free, easy to set up
- easy and fun to use. reliable (no use in monitoring unreliable systems with an unreliable monitoring ;-))
- it’s free
- automatic alearts
- yes very good
- It’s free and accurate
- it runs
- Free notifications when websites go down.
- Simple to use
- free service
- nice graphs
- hebdo reports are fine :o)
- External monitoring
- weekly report
- Email notifications
- La seriedad y puntualidad con la que nos tienen informados
- Simple setup, free
- Simple to use
- it’s free, correct
- it’s easy and simple, doesn’t require maintenance
- The regularly generated email reports and the critical emails that notify me when you see my sites as down.
- free and it works.
- Overall Easyness
- automated reports
- Live benchmarks and spreadsheets
- e-mail reports, server critical situation alerts
- That it is free!
- GUI
- The new at-a-glance emails
- weekly updates
- Summary emails
- email alerts
- Uptime monitoring and the weekly report.
- being free
- email alerts, weekly summary
- E-mail reports
- Ease of use
- Ability to run monitoring on TCP and UDP ports
- Piece of mind of constant monitoring and alerts
- multiple access graphs, one page view ability to post on website
- It works. Very good to get an alert when sometinhgs wrong with the server.
- Notifications
- the reliabillity
- Extend free monitor my server if is alive
- free
- free, works
- weekly e-mail reports
- Email notifications
- Weekly reports are good
- It is free and accurate.
- timely updates from monitor and quality of monitring
- It is free
- free of charge, email alerts customizable
- The email alerts.
- monitoring remote online
- dashboard, many services and servers can be monitored
- the speed
- array of features
- The web layout where I arrange all the Graphics for each connection
- The graphcs and reports are great as well as the email alerts.
- control a site from third party
- The overall layout.
- Free, reliable.
- lets me know when there is a problem
- Jabber notification (though it goes online/offline very frequently); EU-hosted servers; zero cost (I don’t mind the adverts in the emails).
- E-mail notifications
- Most priceless feature from your servise for me is an instant email messaging in case of broken connection with my servers.
- Weekly updates and statistics display
- Benchmark with other sites
- it’s free and it works
- Free and reliable
- on time and acurate
- price :-)
- e-mail service
- AJAX Notifications Reports
- instant reporting of site failures
- e-mail notifications
- Reasonable performance on Ping tests
- email notification when my site goes down, and weekly reports
- The periodic reports
- weekly email summary email
- It works
- Unlimited monitoring.
- free
- free, nice ui
- The ability to configure for multiple services.
- free
- Knowing how well our Internet Provider is doing on the Internernet
- it just works
- Good Service
- It is free.
- nice interface with easy setup.
- email allert
- Free, works, and mail alerts.
- Monitoring
- alerts & reports
- Minimum information but clearly and accuracy !
- It’s free. Weekly reports. 3 monitoring locations.
- No adds in email
- Email notification when site is down
- its a good interface, and open source
- The monitoring
- futuristic gui (ajax) everything is configurable (a lot of protocols / port)
- The reports
- price
- a real time and very fine stats
- Easy to setup and easy to monitor whats needed.
- Ability to monitor multiple domains
- Range of features – email notification, widget availability for google etc.
- graphics
- Easy to use and free!
- free
- Weekly reports emailed to me.
- It seems silly, but I love your use of color to make the reports quickly understandable.
- Exactness
- Up time and down time report
- It let’s me know instantly when my site is down.
- seriousity
- weekly report
- Accurate record of up/down of tested items
- Good emails – nice and clear
- The weekly report.
- That it just seems to work.
- it’s free
- The monitoring while i’m asleep
- That it is a free service and it offers alerts for when my site is down
- free, easy to use, no installation
- Free. Works consistantly.
- Mail alarms on problem detected and recovery Weekly reports
- It’s free and there are lots of options.
- More prompt alerts, msn notifications
- Unlimited number of tests, graphical presentation, SMS alert option, and the range of tests available including DNS.
- I love it…you guys are great!
- Weekly Report
- external monitoring for our external connection
- Innovative look and options, being free.
- Simple percentage indication of availability.
- The mail notivications
- Simple e-mails
- more server
- Piece of mind really, or should that be peace of mind.
- it is very flexible and free
- Multiple locations. Notification of service returned.
- netvibes widget
- The pings from different countries.
- Reliability
- email alerts
- Free and good reports
- good interface
- set and forget
- Free updates to SMS
- Independence from leaders such as Google, Yahoo.
- Messenger Notification.
- That it’s free!
- The weekly *.PDF
- differents points of monitoring
- very low learning curve to start using the service
- Frequent web site polls in 3 geo-locations!
- It’s free and is visually appealing.
- Reliability
- Range of features, interesting interface.
- The weekly reports
- RSS feed of status changes
- free
- ease of use
- The free service is very adequate. We get updates automatically to the email address. Maybe I don’t know of other advantages or services so I could comment on them.
- The price and the reports
- Free
- that it’s free AND very useful
- free
- Nice layout, good stats, effective monitoring.
- free and it works!
- Email notices
- Ajax, weekly email
- e-mail alerts, dashboard
- In order: multiple monitoring locations, ability to monitor multiple urls, multiple views (graph, table, chart), weekly report, desktop-like application.
- Free frequent checks
- It’s free, easy to set up GUI!
- It’s free.
- free good idea good service (reports, web interface, monitoring)
- IM notifications
- The interface, usability, and the email alerts.
- clean and simple to set up
- Instant notification
- the overview report
- a free service with an excellent quallity
- Free and does the job
- Quick response when my server is down.
- notofications and comaprisions
- i do like mail reports so i dont have the use your website
- viability. when I receive a notification I am sure there is a problem.
- the immediate response when site is offline
- at this momment nothing… the page doesn’t load…
- free!
- its free! provides a good amount of information
- everything
- It’s free, and an easy way to get weekly reports of our uptime
- It’s free, it works mostly
- Low cost Web interface
- simplicity
- Reliable
- mail alerts and google module
- It’s free
- Reports and posibility to test from sites in diferent countries
- it’s free
- one time config – all time working
- on-time host downtime notifications
- great usability wonderful interface
- easy config of each user interface
- that there is a free level of service
- Free and simple
- simple alert emails for site down/up
- Free, email alerts
- -Alert for server problem -Weekly report wtih google comparison
- cost :-)
- Helps me to prove uptime
- The reporting services
- Instant allerts that otherwise would escape from attention and make the site unavailable. Providers do not always (sic) inform their customers about problems they occur.
- free
- accuracy. specifically, no false positives
- It’s free and it does its job.
- E-mail alerts and weekly reports
- Variety of tests available.
- Free and a working one. Nice touch are the IM messages
- the price :)
- Fast emails, good explanation
- price
- email report
- that its free
- The google aplet that I use works well. The service seems to work well.
- It’s free
- Online monitoring
- It’s free, it’s simple
- weekly mails
- The SMS-warnings I get when one of my servers is down.
- flexibility, ease of use, COST
- free, comprehensive, pdfs are good, live stats, ajax etc
- developers
- without costs
- flexibility and the fast response
- notifications
- Reliability
- Weekly reports
- good free monitoring system
- Easy to customize, sleek looking interface.
- Excellent uptime reports/overviews.
- the ease of setting up sites to monitor.
- Weekly updates.
- reactiveness
- It’s free *and* it works!
- free
- control panel, it’s free.
- It works really well, lots of function even tho it’s free, which is a good thing :D
- It’s Free and it works
- Simple, effective.
