Lots of unpredictable things can happen to your web site. Traffic can spike – causing slowdowns. Networks can get overloaded. Servers can fail. Worst of all, customers can’t get on.
That’s why it’s wise to use a monitoring service that not only monitors your site, but keeps you regularly informed about what’s gone wrong, how many times and where. Failures can mean anything – from inability to gain access to the site, to an application glitch that affects end-users.
If you’re going to sign up for monitoring of web sites, apps, networks and servers, you’ll want online access to statistics that show real-time performance – from any web browser, anywhere in the world. Plus, the monitoring service you use should provide analysis tools to give you a dashboard view of what’s happening, and they should offer instant text messaging (SMS) that informs you of instances of failure.
As an example, below is a “failure” chart from Paid Monitor that reflects SMS messages sent to one client during the month of October. With this real-time information, IT managers are able to quickly make decisions to restore computing functionality.
When shopping around for a monitoring service, don’t forget about the need for real-time reporting. After all, what good does it do you to know two days after the fact that your site was down for 30 minutes? Your customer has already moved on.